Your questions

Je n’ai pas trouvé la cache, les coordonnées restent au rouge. I didn’t find the cache, the coordinates are still red.

2 possibilities:

  • Contact the referent Tourist Office (contact details are on each roadbook),
  • Contact the Wisemen Council : by using the chat (if activated), by sending a private Facebook message or by - mail at : les-sages@terra-aventura.fr Be sure to send your answers in your message.
Le mot mystère n’est pas inscrit sur le carnet There is no mystery word in the logbook.

2 possibilities:

  • Contact the referent Tourist Office (contact details on roadbook),
  • Contact the Wisemen Council : by using the chat (if activated), by sending a private Facebook message or by - mail at : les-sages@terra-aventura.fr Be sure to send your answers in your message.
J'ai oublié mon mot de passe I have forgotten my password. 

When you are about to connect to your user profile, click on « I forgot my password ». You will receive an e-mail with a temporary password, which you can proceed to personalize. 

Je souhaite modifier le nom de mon compte et/ou le courriel rattaché à mon compte I want to change my user ID and/or my password

Log in to your user profile. Click on “modify” in the  « My biography » section to change your information.

You username is the only thing you cannot modify on your own.  : link to « I wish to change my username ».

Je n’arrive pas à me connecter sur l’application mobile  I’m having trouble connecting to the App

Make sure you have agreed to the terms and conditions. If the problem continues, uninstall then reinstall the app. If this does not solve the problem, Contact the Wisemen Council : by using the chat (if activated), by sending a private Facebook message or by - mail at : les-sages@terra-aventura.fr and be sure to give your username and password, as well as your smartphone features.  

Est-il possible de jouer hors connexion avec l’application ? Can I use the app offline ?

Yes, to do so, download the cache’s data at home. Once you have reached your cache’s departure spot, you go offline.